Sr. Customer Service Associate

Analytical and technical support for senior team members and Client Business Partners. A BI Customer Analyst will be in support of one or several clients, operating with an analytical focus that requires category or CPS knowledge. The analyst will bring best in class reports, visualisations and insights to our clients on an adhoc basis when required. The analyst will maintain ownership for all CPS deliverables throughout the lifecycle.

What you’ll do:

• Assist with the execution of projects by compiling, analyzing, and interpreting sales data and consumer data, writing client reports, and building presentations.​

• Summarize data in tables, charts, and graphs, reviewing data for errors and inconsistencies.​

• Draft reports and presentations with simple data interpretation (category overview as well as issue-based).​

• Set up and refresh regular reports, including commentaries and highlights (CPS)

• Share and actively search for best practice examples, and implement the approach in their own work whenever possible.​

• Support other team members during client meetings and presentations​