Sr Analyst Dynamics 365 CRM

Date Posted: 2025-11-17 Country: Brazil Location: LOC6030: Rua Elisha Otis, 841, São Paulo, SÃO BERNARDO DO CAMPO, 09852-075 Brazil We are seeking a Senior Dynamics 365 CRM Analyst with expertise in the Sales and Field Service modules. This role acts as a strategic link between technology teams and business units, driving innovation and efficiency through Microsoft solutions. Workplace: Sao Bernardo do Campo Work Model: Hybrid (3 days in the office - 2 days from home) Responsibilities: Manage and maintain Dynamics 365 CRM, ensuring system integrity and optimal performance. Lead the implementation and configuration of Dynamics 365 Sales and Field Service modules, customizing the system to meet specific business needs. Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into technical specifications. Develop and execute test plans to ensure system functionality and data accuracy. Provide user training and support, creating documentation and training materials as needed. Troubleshoot and resolve system issues, working with vendors and internal teams to find solutions. Monitor system performance and identify areas for improvement, implementing changes as necessary. Stay current with the latest Dynamics 365 updates and features, recommending and implementing new technologies and functionalities. Develop and maintain reports and dashboards to track key performance indicators (KPIs) and provide insights to business users. Collaborate with other IT teams to integrate Dynamics 365 with other systems. Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as a Dynamics 365 CRM Analyst, with a focus on Sales and Field Service modules. Strong understanding of CRM principles and best practices. Experience in configuring and customizing Dynamics 365. Experience with data migration and integration. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Desired Skills: Microsoft Dynamics 365 certifications (e.g., MB-200, MB-210). Experience with Power Platform (Power Automate, Power Apps, Power BI). Experience with Agile methodologies. Knowledge of business processes related to sales and field service. Experience with project management methodologies. Benefits: Competitive salary. Health insurance. Dental insurance. Life insurance. Meal voucher. Transportation voucher. Opportunities for professional development. Flexible working hours.