Sr. Service Advisor

Job Characteristics

Location Utrecht Contract duration 12 months Hours per week 38 - 38 Monthly salary €4,867.00 - €6,679.00 Salary level Civil Servant Scale IBBAD 11 - Civil Servant Scale IBBAD 11 Level Bachelor's Degree (HBO) Field Facilities / Service Job number 78670 Employment type Temporary appointment with a view to permanent appointment​​ Job group Civil servant

Job Description

Are you sharp on processes and stakeholder experience? Do you enjoy optimizing internal services within a large and complex organization like the Ministry of Defence and leading a team? Are you an analytical, service-oriented professional with knowledge and extensive experience in service processes? Then the Senior Service Advisor position at the Defence Facilities Company (FBD) is the job for you!

Defence is in full motion. In the coming years, we will grow significantly to fulfill our Primary Task 1 well: Protecting what is dear to us. That growth also brings numerous challenges for the services of the FBD. Its focus is on making working at defence locations easier, safer, and more pleasant. In this valuable advisory role, you will contribute directly to this. You will work both substantively and project-based on the development, execution, and monitoring of FBD service products and processes. You will quickly see the impact of your advice and your work, and you will have ample opportunities for professional development within an organization that is in transition.

As a Senior Service Advisor, you will ensure that FBD processes are optimally aligned with demand, needs, and regulations. Your tasks include, but are not limited to:

Service Processes & Products • Preparing and supporting the service process in a specific area of responsibility. • Contributing to Service Level Agreements (SLAs) and ensuring the agreed quality is achieved. • Developing, adapting, and implementing procedures, working methods, and decision-making documents. • Advising based on analyses; proposing alternatives, formulating solutions, and evaluating (partial) products.

Evaluation & Monitoring • Contributing to the development and coordinating the execution of evaluations and monitoring; • Coordinating the monitoring of the execution of service processes; • (Having) preparing policy papers and making a substantive contribution to the development of the FBD.

Project-based Work • Preparing, guiding, and executing (partial) projects within your area of responsibility. • Participation in broad Defence projects where your expertise is utilized.

Leadership • Leading the Service Advisors;

Job Requirements

Who are you and what do you bring?

Analytical ability; you can translate complex information into concrete advice. Planning & Organizing: you bring structure to workflows, set clear priorities, make realistic plans, and monitor progress, taking action if necessary.

Flexibility: you can switch between office and home environments and adjust your schedule accordingly. You combine quantitative analysis (KPIs, data), process optimization (workflows, SOPs), and social skills (collaboration, stakeholder management) to elevate DFB's service to a higher level.

Environmental awareness: you are aware of what is happening inside and outside the organization. You quickly pick up signals and take different interests into account, acting accordingly.

Creativity: you think in terms of possibilities and enjoy coming up with innovative solutions.

Leadership: you preferably have experience in leadership.

HBO work and thinking level in facility management Minimum 5 years of experience with process or service management (preferably within a government or defence environment). Minimum 3 years of experience with project-based work. Insight into (or interest in) defence-related processes and associated safety standards. Willingness to travel (periodically) to other Defence locations for project support.

Employment Conditions

Salary level Civil Servant Scale IBBAD 11 - Civil Servant Scale IBBAD 11 Salary description The salary is based on a 38-hour work week. Monthly salary €4,867.00 - €6,679.00 Employment type Temporary appointment with a view to permanent appointment​​ Contract duration 12 months Minimum number of hours per week 38 Maximum number of hours per week 38

Other Employment Conditions

From 2025, defence employees will no longer receive their holiday pay and year-end bonus as separate payments. Instead, they will accrue these monthly through the Individual Choice Budget (IKB). The IKB for defence employees amounts to a total of 16.33 percent of the salary. With the IKB, defence employees can decide for themselves when, on what, and how much budget they spend on time, money, or fiscal facilities. This can be up to the monthly accrued budget. The IKB can be used for:

• A maximum of 15 percent of the salary can be used monthly for the exchange of the commuting allowance.
• The monthly difference between the allowance for own transport costs for commuting and the fiscal maximum.
• A bicycle for personal use, including bicycle accessories and bicycle insurance.
• A computer that can also be used for work or study, including computer accessories and computer insurance.
• A battery or electrical parts for a bicycle.
• The payment of union membership fees.
• Defence expects to further expand the possibilities of the IKB in the future.

Specifics

• We are deployable worldwide for peace and security. Diversity in ways of thinking, perspectives, and qualities contributes to achieving our mission: “Protecting what is dear to us.” For this, we are explicitly looking for new colleagues who contribute to diversity within Defence.
• Defence is also committed to employing individuals who fall under the target group of the Employment Opportunities Act. If you are registered in the target group register, we also invite you to apply!
• Your application documents will be destroyed no later than three months after the completion of the selection procedure. This period is longer than the standard period prescribed by the General Data Protection Regulation. This longer period is necessary in case an objection and/or appeal procedure is initiated by an internal candidate.
• In accordance with internal procedures, employees with an employment contract at the Ministry of Defence are considered first. If no suitable internal candidate can be selected, external interested parties will be considered.

More about the Job Group

Organization Name

Ministry of Defence

Organization Description

Defence is committed to the interests, welfare, and freedom of the Netherlands. We are active daily at home and abroad. Our worldwide deployment strengthens international cooperation and ensures that people can develop freely. Now and in the future. Approximately 79,000 people work directly and indirectly for peace and security at the Ministry of Defence. The Ministry consists of the Materiel & IT Command (COMMIT), the Directorate-General for Policy (the department), the Royal Netherlands Navy, the Royal Netherlands Army, the Royal Netherlands Air Force, the Royal Netherlands Marechaussee, and the Defence Support Command (DOSCO). Defence is one of the largest employers in the Netherlands and shows similarities with a large company. The operational commands (sea, land, and air forces), the Marechaussee, DOSCO, and COMMIT resemble operating companies. The armed forces protect what is dear to us. The Defence Support Command (DOSCO) makes an essential contribution to this. With more than 10,000 employees, we support the Army, Air Force, Navy, and Marechaussee anytime and anywhere. We do this at defence locations, during daily activities, during exercises, and during deployments. We ensure that the armed forces have an advantage in combat! At DOSCO, you contribute to a strong Defence organization. We are one of the most versatile parts of Defence. From catering to security, from real estate to logistics, from facilities to procurement, from HR to medical care, behind every soldier is a team of professionals who provide support 24 hours a day. You do not have to be a soldier to work at DOSCO. At DOSCO, it's all about craftsmanship, reliability, and connection. Does this appeal to you and does the vacancy match your profile? Then apply quickly!

Organization URL

www.defensie.nl

Department Name

Defence Support Command

Department Description

The Facilities, Logistics, and Security Division (DFLB) is a professional organization that provides facility and logistics services to its clients within and outside Defence, whenever and wherever needed. We work in a client-oriented, cost-conscious, reliable, flexible, and transparent manner. The activities are carried out within the DFLB, which falls under the Defence Support Command (DOSCO). The Facilities, Logistics, and Security Division consists of a Staff (Cabinet, Facilities Section, Movement and Transport Management Section, the Program Bureau, the DOSCO Locations Barracks Command, and dedicated support) and the following companies: Paresto (caterer), Defence Facilities Company (FBD), Service Point, Defence Traffic and Transport Organization (DVVO), Defence Media Centre (MCD), Financial Administration and Management Office (FABK), Bureau International Military Sports (BIMS), Royal Home for Ex-Servicemen and Bronbeek Museum (KTOMMB), and Defence Guard and Security Organization. The Defence Facilities Company (FBD) is one of the largest facility components of facility services within Defence. We are responsible for a pleasant working environment and good facilities at all Defence locations. We make working easier, safer, and more pleasant for all users of defence locations. Excellent service is a top priority for us. We deliver unity in diversity: nationally uniform service, with sufficient room for customization. We are locally organized in teams of facility professionals who strive daily to provide appropriate and innovative support. We work from three districts (West, East, and South) and a Staff. Each district has multiple clusters, which include the various FBD locations. The FBD location provides facility services and products for internal and external customers.

Department URL

www.defensie.nl/organisatie/dosco

Contact Persons

For more information about this vacancy:

Jurre Booman
[email protected]
0657129384

For more information about the application procedure:

Mariëlle Keizer
[email protected]
0683628739

Location: Utrecht Level: Bachelor's Degree (HBO) 38 hours per week €4.850 ~ €6.700 salary Facilities / Service Sr. Service Advisor This is what you will do

Are you sharp on processes and stakeholder experience? Do you enjoy optimizing internal services within a large and complex organization like the Ministry of Defence and leading a team? Are you an analytical, service-oriented professional with knowledge and extensive experience in service processes? Then the Senior Service Advisor position at the Defence Facilities Company (FBD) is the job for you!

Defence is in full motion. In the coming years, we will grow significantly to fulfill our Primary Task 1 well: Protecting what is dear to us. That growth also brings numerous challenges for the services of the FBD. Its focus is on making working at defence locations easier, safer, and more pleasant. In this valuable advisory role, you will contribute directly to this. You will work both substantively and project-based on the development, execution, and monitoring of FBD service products and processes. You will quickly see the impact of your advice and your work, and you will have ample opportunities for professional development within an organization that is in transition.

As a Senior Service Advisor, you will ensure that FBD processes are optimally aligned with demand, needs, and regulations. Your tasks include, but are not limited to:

Service Processes & Products • Preparing and supporting the service process in a specific area of responsibility. • Contributing to Service Level Agreements (SLAs) and ensuring the agreed quality is achieved. • Developing, adapting, and implementing procedures, working methods, and decision-making documents. • Advising based on analyses; proposing alternatives, formulating solutions, and evaluating (partial) products.

Evaluation & Monitoring • Contributing to the development and coordinating the execution of evaluations and monitoring; • Coordinating the monitoring of the execution of service processes; • (Having) preparing policy papers and making a substantive contribution to the development of the FBD.

Project-based Work • Preparing, guiding, and executing (partial) projects within your area of responsibility. • Participation in broad Defence projects where your expertise is utilized.

Leadership • Leading the Service Advisors;

This is what you will get Salary level Civil Servant Scale IBBAD 11 - Civil Servant Scale IBBAD 11 Salary description The salary is based on a 38-hour work week. Monthly salary €4,867.00 - €6,679.00 Employment type Temporary appointment with a view to permanent appointment​​ Contract duration 12 months Minimum number of hours per week 38 Maximum number of hours per week 38 This is what we offer additionally

From 2025, defence employees will no longer receive their holiday pay and year-end bonus as separate payments. Instead, they will accrue these monthly through the Individual Choice Budget (IKB). The IKB for defence employees amounts to a total of 16.33 percent of the salary. With the IKB, defence employees can decide for themselves when, on what, and how much budget they spend on time, money, or fiscal facilities. This can be up to the monthly accrued budget. The IKB can be used for:

• A maximum of 15 percent of the salary can be used monthly for the exchange of the commuting allowance.
• The monthly difference between the allowance for own transport costs for commuting and the fiscal maximum.
• A bicycle for personal use, including bicycle accessories and bicycle insurance.
• A computer that can also be used for work or study, including computer accessories and computer insurance.
• A battery or electrical parts for a bicycle.
• The payment of union membership fees.
• Defence expects to further expand the possibilities of the IKB in the future.

This is what we ask

Who are you and what do you bring?

Analytical ability; you can translate complex information into concrete advice. Planning & Organizing: you bring structure to workflows, set clear priorities, make realistic plans, and monitor progress, taking action if necessary.

Flexibility: you can switch between office and home environments and adjust your schedule accordingly. You combine quantitative analysis (KPIs, data), process optimization (workflows, SOPs), and social skills (collaboration, stakeholder management) to elevate DFB's service to a higher level.

Environmental awareness: you are aware of what is happening inside and outside the organization. You quickly pick up signals and take different interests into account, acting accordingly.

Creativity: you think in terms of possibilities and enjoy coming up with innovative solutions.

Leadership: you preferably have experience in leadership.

HBO work and thinking level in facility management Minimum 5 years of experience with process or service management (preferably within a government or defence environment). Minimum 3 years of experience with project-based work. Insight into (or interest in) defence-related processes and associated safety standards. Willingness to travel (periodically) to other Defence locations for project support.

This is where you will work

The Facilities, Logistics, and Security Division (DFLB) is a professional organization that provides facility and logistics services to its clients within and outside Defence, whenever and wherever needed. We work in a client-oriented, cost-conscious, reliable, flexible, and transparent manner. The activities are carried out within the DFLB, which falls under the Defence Support Command (DOSCO). The Facilities, Logistics, and Security Division consists of a Staff (Cabinet, Facilities Section, Movement and Transport Management Section, the Program Bureau, the DOSCO Locations Barracks Command, and dedicated support) and the following companies: Paresto (caterer), Defence Facilities Company (FBD), Service Point, Defence Traffic and Transport Organization (DVVO), Defence Media Centre (MCD), Financial Administration and Management Office (FABK), Bureau International Military Sports (BIMS), Royal Home for Ex-Servicemen and Bronbeek Museum (KTOMMB), and Defence Guard and Security Organization. The Defence Facilities Company (FBD) is one of the largest facility components of facility services within Defence. We are responsible for a pleasant working environment and good facilities at all Defence locations. We make working easier, safer, and more pleasant for all users of defence locations. Excellent service is a top priority for us. We deliver unity in diversity: nationally uniform service, with sufficient room for customization. We are locally organized in teams of facility professionals who strive daily to provide appropriate and innovative support. We work from three districts (West, East, and South) and a Staff. Each district has multiple clusters, which include the various FBD locations. The FBD location provides facility services and products for internal and external customers.

Defence is committed to the interests, welfare, and freedom of the Netherlands. We are active daily at home and abroad. Our worldwide deployment strengthens international cooperation and ensures that people can develop freely. Now and in the future. Approximately 79,000 people work directly and indirectly for peace and security at the Ministry of Defence. The Ministry consists of the Materiel & IT Command (COMMIT), the Directorate-General for Policy (the department), the Royal Netherlands Navy, the Royal Netherlands Army, the Royal Netherlands Air Force, the Royal Netherlands Marechaussee, and the Defence Support Command (DOSCO). Defence is one of the largest employers in the Netherlands and shows similarities with a large company. The operational commands (sea, land, and air forces), the Marechaussee, DOSCO, and COMMIT resemble operating companies. The armed forces protect what is dear to us. The Defence Support Command (DOSCO) makes an essential contribution to this. With more than 10,000 employees, we support the Army, Air Force, Navy, and Marechaussee anytime and anywhere. We do this at defence locations, during daily activities, during exercises, and during deployments. We ensure that the armed forces have an advantage in combat! At DOSCO, you contribute to a strong Defence organization. We are one of the most versatile parts of Defence. From catering to security, from real estate to logistics, from facilities to procurement, from HR to medical care, behind every soldier is a team of professionals who provide support 24 hours a day. You do not have to be a soldier to work at DOSCO. At DOSCO, it's all about craftsmanship, reliability, and connection. Does this appeal to you and does the vacancy match your profile? Then apply quickly!

Specifics

• We are deployable worldwide for peace and security. Diversity in ways of thinking, perspectives, and qualities contributes to achieving our mission: “Protecting what is dear to us.” For this, we are explicitly looking for new colleagues who contribute to diversity within Defence.
• Defence is also committed to employing individuals who fall under the target group of the Employment Opportunities Act. If you are registered in the target group register, we also invite you to apply!
• Your application documents will be destroyed no later than three months after the completion of the selection procedure. This period is longer than the standard period prescribed by the General Data Protection Regulation. This longer period is necessary in case an objection and/or appeal procedure is initiated by an internal candidate.
• In accordance with internal procedures, employees with an employment contract at the Ministry of Defence are considered first. If no suitable internal candidate can be selected, external interested parties will be considered.

Feel free to ask your question

For more information about this vacancy:

Jurre Booman
[email protected]
0657129384

For more information about the application procedure:

Mariëlle Keizer
[email protected]
0683628739