Specialist for Technical Support (m/w/d)

Transparency on Salary:

This position is aimed at candidates with at least two years of relevant practical work experience.

The salary range lies between 45,000 € and 58,000 € gross per year, depending on experience.

Work model: Full-time, Hybrid (3 days per week in the office).

Location: Greater Nuremberg (South)

Muxon is a small, globally active staffing agency and is conducting this search on behalf of our partner, a renowned, family-owned medium-sized software company that has been developing innovative solutions with significant societal impact for over 40 years. Their applications support non-medical hospital processes such as kitchen operations, material management, and patient transport, with a clear focus on efficiency, scalability, and digitalization.

Tasks

• Analysis and resolution of technical issues (2nd-Level-Support)

• Restoration of service levels according to SLA requirements and introduction of corrective measures

• Clear, technical feedback to customers

• Active communication with customers, first-level support, and internal teams

• Accurate and traceable documentation in the ticket system

• Support in improving and standardizing incident management processes

• Handling escalations and interface management

• Compliance with technical, organizational, and data protection regulations as well as quality standards

Qualification

• At least 2 years of experience in IT support, system integration, or comparable technical roles

• Very good knowledge of Windows operating systems and Microsoft SQL Server

• Experience in dealing with logs, interfaces (e.g., web services, HL7), SQL debugging, and technical incident analysis

• Familiarity with remote maintenance tools and structured ticketing and documentation processes

• German language skills at C1/C2 level

• Fluent English (B2)

• Analytical, solution-oriented, structured, and reliable work style

• Team-oriented, self-motivated, and eager to learn

Benefits

• Meaningful work with societal impact to support central hospital processes

• Secure employment in a growing, family-owned company

• Variety of analytical tasks with high autonomy

• Flexible working hours and regular home office options

• Comprehensive social benefits, including company car options, occupational pension, job bike, and health programs

• Strong learning culture with individual further education opportunities

• Collaborative, interdisciplinary team with short decision-making paths

Motivated candidates who want to contribute to innovative hospital software and enjoy working in a dynamic, hybrid environment are cordially invited to apply.

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