Spend the Winter in Malta: Customer Support Representative

Spend Your Winter in Malta – Join an International Airline Team! German-Speaking Airline Contact Centre Agents (C2 German | C1 English) Malta | On-Site Start Date: 15 February 2026 Looking to escape the cold and build your career in sunny Malta ? Whether youre already on the island or dreaming of relocating for the winter, this is your opportunity to join a global airline contact centre and enjoy a Mediterranean lifestyle while working in an international environment. Your Role As an Airline Contact Centre Agent, you will provide exceptional customer service to passengers, handling inquiries and resolving issues related to flights, bookings, baggage, and more. This role is crucial in ensuring passenger satisfaction and contributing to the smooth operation of the airline. Key Responsibilities: Provide professional and friendly customer service via phone, email, and chat. Handle a variety of customer inquiries and complaints. Resolve issues related to flight bookings, changes, and cancellations. Assist with baggage inquiries and lost and found reports. Provide accurate and up-to-date information on flight schedules, policies, and procedures. Maintain detailed records of customer interactions and transactions. Collaborate with other departments to resolve complex issues. Meet or exceed performance targets for customer satisfaction, call quality, and efficiency. Requirements: Fluency in German (C2 level) and English (C1 level). Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and professional under pressure. Experience in customer service is preferred. Ability to work in a fast-paced environment. Willingness to work flexible hours, including weekends and holidays. A valid EU work permit is required. Benefits: Competitive salary. Comprehensive training program. Opportunities for career advancement within the airline. Relocation assistance may be available. Health insurance. Paid time off. Employee discounts on flights and other services. A vibrant and multicultural work environment in Malta. How to Apply: If you are a German-speaking customer service professional looking for a winter adventure in Malta, we encourage you to apply! Please submit your CV and a cover letter detailing your relevant experience and why you're interested in this opportunity. We look forward to hearing from you!