IT Support Specialist

What will be your tasks? Registration and handling of the ticket queue (Jira), monitoring of statuses and SLAs, and ongoing informing users about progress. Performing IT duty shifts at the logistics center. Resolving and escalating IT incidents and failures to external companies. Developing and maintaining the knowledge base (Confluence). Supporting business processes. Maintaining the continuity of IT systems in the Logistics Center. Direct, telephone, and remote IT user support. Preparing equipment for end-users. Registering IT equipment movements and conducting inventory. Who are we looking for? What is important to us: Minimum secondary education (IT-related). Category B driving license (mandatory requirement). Knowledge of Windows 11 at the workstation administration level. Knowledge of Microsoft Active Directory and Microsoft Intune administration. Basic knowledge of LAN / WAN / WiFi / VPN networks (knowledge of Cisco solutions is a plus). Availability to work in a 2/3-shift system (8h / 12h, including weekends and holidays). Ability to solve IT problems and failures. Advanced knowledge of office suites (Microsoft 365, SharePoint, OneDrive, Teams). Experience working with Jira / Confluence systems. Nice to have: Knowledge of WMS / TMS class software. Knowledge of SAP EWM will be an additional asset. Knowledge of ITIL. Preferred experience of 2 years in a similar position. What do we offer? Employment based on an employment contract without a trial period. Necessary equipment and tools supporting effective work/collaboration. Opportunity to use a benefits package, including a Multisport card, private medical care (Luxmed), group life insurance (Uniqa), and subsidies for foreign language learning. Transportation allowance. And additionally: Real impact on technologies used by millions of people every day. A team where you can count on support and a good atmosphere. A place where your ideas are heard and matter. Collaboration with experts from various fields. Time for development, learning, and testing new solutions.