Service Desk Specialist with German

Join our team as a Service Desk process support person with German. Do you like helping others, and are technologies not a mystery to you? Are you looking for a job where you can develop your language and technical skills while working in a friendly, international environment? That's great – we're looking for you! Your tasks: Handling phone calls and tickets in the system. Diagnosing and resolving user problems remotely. Escalating tickets to higher support levels when necessary. Creating and developing knowledge base articles. Working in a two-shift or 24/7 mode (depending on the project). Join us if: You know German very well – you can communicate fluently in speech and writing. You know the Microsoft Windows environment and the Microsoft Office suite well. You can communicate clearly and enjoy helping other users. You are open to new technologies and ready for continuous development. You have at least one year of experience working in a Service Desk or a similar IT support area. If you join us, we offer you: Attractive salary tailored to your experience. Stable employment – employment contract. Flexible work model – remote or hybrid. Real opportunities for professional development and skill enhancement. Work in an international environment and participation in interesting projects. Access to modern technologies and IT tools. Language courses, sports and recreation package, and private medical care (with the option to extend to family). Integration trips and team meetings. Friendly, supportive atmosphere and a modern work environment.