Technical Monitoring Specialist

Technical Monitoring Specialist Place of work: Opole Technologies, which we use Operating system Windows Your scope of responsibilities includes monitoring indicators of platform elements Wazdan; reacting to failures and problems - contacting second-level support and technical support for clients; communicating with clients (email, chat) in the scope of detected and reported problems; preliminary analysis and selection of events for further analysis by second and third... lines; analyzing and processing data from various sources; identifying trends and patterns; creating reports and visualizations to present findings; maintaining documentation of monitoring results; ensuring compliance with quality standards; performing tasks independently and as part of a team.