Service and Complaints Specialist @ Pronar Sp. z o.o.

• Secondary technical or higher education (preferred fields: mechanics, electromechanics, mechatronics, production engineering or related).
• Knowledge of technical documentation and ability to read technical drawings
• Ability to analyze faults, diagnose technical problems, and propose solutions
• Communicativeness and ability to work with clients – both in writing and by phone
• Accuracy, diligence, and good self-organization of work
• Knowledge of German at a communicative level
• Driving license category B.

Nice to have:

• Experience in a similar position in the area of technical service, complaints, after-sales service, or technical support
• Experience working with ERP systems (e.g., Odoo, SAP, Salesforce)
• Knowledge of issues related to warranty service, complaints, service audits
• Knowledge of an additional foreign language (e.g., Russian, English, French)
• Ability to create technical reports and complaint analyses
• Knowledge of ISO standards and quality procedures

Join a team where your commitment truly matters.
If you are looking for a job that offers development opportunities, is not monotonous, and allows you to gain new experiences every day – apply today!

We are creating a young, dynamic team that values cooperation, professionalism, and openness to innovation. We work in an environment where every day brings new challenges, and the variety of tasks allows for continuous development and improvement of technical and communication skills. We focus on competency development, knowledge exchange, and good work organization. We work as a team, support each other, and believe that commitment and initiative are key to shared success.

Our company operates globally on all continents, and our machines work in dozens of countries around the world.

We are:

• the largest Polish producer of agricultural and municipal machines,
• the first and largest Polish producer of recycling machines,
• the second largest producer of wheel hubs in the world,
• we are the only ones in Europe to have our own exhibition center, where trade fairs last all year round!

We offer:

• Work in a young and dynamically developing team
• Fixed working hours (including Saturdays and Sundays off without exception)
• Stable and attractive employment conditions based on an employment contract
• Opportunities for professional development (courses and trainings financed by the company) and career paths within the organization
• Participation in industry trade fairs
• Subsidized meals in the company canteen at the workplace
• Assistance with commuting to work

This is a place where innovation meets experience, and development is not an empty slogan but a daily practice. If you want to co-create a brand that truly impacts the development of modern agriculture, municipal economy, and recycling – this advertisement is for you.

[Registration, analysis, and handling of complaint notifications, Contact with clients, dealers, and service technicians – collecting information, providing answers, technical support, Cooperation with production, quality, logistics, and R&D departments regarding complaint resolution, Maintaining complaint documentation and preparing reports, Monitoring the timely progress of the complaint process, Proposing corrective and preventive actions to eliminate recurring problems, Participation in audits and improvement of customer service processes]