Customer Service Specialist @ Devire

• Experience in customer service (telephone and email).
• Communicative knowledge of English, both spoken and written.
• Good knowledge of MS Office package (especially Excel).
• Knowledge of ERP/CRM systems (e.g., SAP) will be an additional asset.
• Education or studies in economic, transport, or logistics fields will be an additional asset.
• Accuracy, systematic approach, and commitment to assigned duties.
• Very good communication skills.
• Ability to work in a team and cooperate efficiently with other departments.

Your Future Company

For one of our clients - an international company developing in the Polish market - we are looking for a person for the position of Customer Service Specialist.

Offer

• Employment contract or mandate contract.
• Hybrid work: 3 days a week from the office in Warsaw.
• Immediate start possible.

,[Telephone and email customer service, ensuring a high standard of communication. , Comprehensive customer order processing, including: order registration in the system, price verification, clarification of any discrepancies, issuing price adjustments, and handling product returns. , Entering and updating customer data in the CRM system. , Close cooperation with the sales, technical, and logistics departments to ensure efficient order fulfillment. , Coordination of activities with the logistics and service center regarding order processing. , Monitoring timely order fulfillment, including oversight of backlogs. , Archiving and document management.] Requirements: MS Office, Excel, ERP, CRM, SAP