Customer Service Specialist @ Devire

• Minimum 6 months of experience in telephone customer service (e.g., hotline, call center, customer service, and other roles focused on so-called "headset work"),
• At least secondary education,
• Good knowledge of MS Office package,
• Commitment, independence, and responsibility,
• Ability to communicate efficiently with clients and colleagues,
• Good work organization and stress resistance.

Welcome:

• Experience in serving clients via online chat (Live Chat) or other written communication channels.

Your Future Company

For our client, an international financial institution offering banking services, we are looking for a Customer Service Specialist.

How do we work?

• Customer service is provided from Monday to Friday between 8:00 AM and 6:00 PM (plus once every few weeks a shift on Saturday),
• Working hours are flexible – you start your day between 8:00 AM and 10:00 AM and work 8 hours a day,
• We do not sell – we focus solely on professional and empathetic customer service.

Offer

• Employment based on a contract of mandate (33 PLN/h),
• Work 8 hours a day from Monday to Friday (and occasionally a Saturday shift) between 8:00 AM and 6:00 PM,
• Possibility of hybrid work after the training period (3 days from the office and 2 days from home),
• Convenient office location in the center of Warsaw (near Central Station),
• Work in a strong and dynamic organization with a stable market position,
• Benefits package - sports card and medical insurance.

,[Telephone customer service in incoming calls,, Customer service via the client portal and electronic banking,, Execution of client orders placed by phone and electronically,, Performing other tasks resulting from the customer service process, such as returning calls to clients and confirming transactions requiring additional authorization.] Requirements: customer service