Technical Customer Support Specialist

We are currently looking for a candidate to fill the position of Technical Customer Support Specialist for one of our clients, a medical industry company.

Job responsibilities:

• Managing customer orders and services through all potential channels
• Ensuring timely and accurate invoicing, inventory replenishment, and package tracking
• Supporting the technical team in performing daily tasks
• Coordinating work schedules and deadlines for the service team in the field
• Communicating with customers, suppliers, and other company departments
• Coordinating repairs and preventive maintenance of tools and resources
• Reporting all service events to the ERP system
• Preparing commercial offers for spare parts, contracts, and warranty extensions in local tenders
• Preparing offers and handling complaints
• Preparing products and ensuring they are properly packaged and delivered with relevant documentation

Expected qualifications:

• A few years of experience in a similar role or customer service position
• Moderate to advanced computer skills with ERP systems, MS Office (Power-BI, Excel, Word, and PowerPoint)
• Familiarity with the Oracle system is desirable
• Ability to analyze data and draw logical conclusions
• Good knowledge of English - a necessary condition
• Paying attention to details
• Strong communication skills
• Ability to manage time, projects, and conflicts

We offer:

• Employment based on an employment contract
• A competitive salary
• A flexible start time between 7 am and 9 am, Monday to Friday
• Benefits: Multisport card, medical care
• A stationary work location
• The workplace is located in Warsaw, Wyczółki (near the airport)