IT Operations and Service Monitoring Specialist @ Antal

• Individuals with at least one year of experience in IT support, Service Desk, Help Desk, monitoring, or system maintenance.
• Someone who knows the basics of IT system functioning and can navigate a technical environment.
• An individual who can act according to procedures, is thorough, and organizes their work well.
• A candidate ready for shift work in a 24/7 model.
• A communicative, responsible, and collaborative individual.
• Someone who can independently solve simpler problems and knows when to escalate an issue further.
• An individual with experience with monitoring tools (e.g., Splunk, Grafana, Zabbix, or similar).
• A candidate familiar with ITSM tools.
• An individual with basic knowledge of Linux systems and networking issues.
• A candidate proficient in Polish at a minimum of C1 level and in English at a communicative level (minimum B1/B2).

Nice to have:

• Experience working in a 24/7 operating environment.
• Knowledge of ITIL standards.
• Experience in the financial, fintech, or payment industry.
• Certifications related to Linux, Splunk, Grafana, Jira, or Google Cloud Platform.

For our Client - an organization developing some of the most frequently used digital services in Poland - we are looking for someone to join the team responsible for monitoring the production environment and providing operational support for key systems.

What does our Client offer?

• Private medical care Lux Med.
• Life insurance.
• English language lessons 100% funded and conducted during working hours.
• Opportunity for workation.
• Lunch card with monthly top-up.
• Holiday vouchers.
• Electric bike program.
• Employee parking access.
• Cafeteria platform and subsidies for sports activities.
• Access to Udemy platform.
• Team integration budgets.
• Participation in social initiatives and CSR campaigns.
• PPK (Employee Capital Plans).
• Employee referral program.
• Psychological and wellbeing support platform.

,[Monitoring system operation and responding to emerging alerts., Receiving and handling requests from users and business partners., Registering, classifying, and forwarding requests to appropriate teams., Performing daily operational tasks in accordance with applicable procedures., Collaborating with specialist teams in analyzing and resolving more complex incidents., Informing stakeholders about the status of ongoing activities., Updating documentation and developing the knowledge base., Preparing basic operational reports and summaries., Supporting process improvements and communication standards within the team.]