Quality Control Specialist

Telemedi is a health care company, employing programmers, doctors, and experts from other fields to create modern solutions that simplify patients' lives. Our goal is to use technology to ensure everyone has easy and immediate access to medical care.

Jak specjalista do spraw kontroli jakości in customer service, you will oversee the work of consultants in a call center.

We are looking for someone:

• with excellent organizational skills,
• contact and empathetic,
• experience working in a call center environment will be a plus

What will your responsibilities be?

• analysis of conversations conducted by consultants in the call center to continuously improve customer service (70% of your work time);
• daily selection and recruitment of employees for the call center (20% of your work time)

Requirements

What do we expect from you?

• systematic and disciplined approach to tasks,
• ability to adapt to a dynamic and constantly developing environment,
• ability to analyze reports (positive attitude towards working with data),
• good knowledge of the Microsoft Office package (especially Excel),
• fluent knowledge of Polish in speech and writing, knowledge of English will be a plus.

Our values:

• Empathy up, not down. Our boss is the customer,
• Organizational