Payroll Support Specialist

You are a payroll manager and you want to join a software publisher? Alassio is building its Support team and is recruiting its Payroll Support Specialist! At a glance - Contract: Permanent (CDI) - Location: Paris, Aix-en-Provence or fully remote - Team: Support - Experience: 1 to 2 years in payroll, work-study included Missions 🏗️ Alassio, in a few words The payroll market in accounting firms has for decades been dominated by long-established solutions. At Alassio, our ambition is to modernize the profession for the benefit of payroll managers, with a modern, scalable software designed for the realities of the field. Launched in July 2025 and deployed with clients since March 2026, Alassio has raised €2.6M in pre-seed funding from Partech and leading business angels. We are accelerating to support new firms across France, while maintaining a strong focus on product quality and support. 🎯 Why this position, now For a payroll manager, an unanswered question on closing day means a late payroll. The quality of Support is a key element of the support Alassio provides to its partner firms, and the arrival of new firms leads us to build a dedicated team. 🚀 Your role You are the first point of contact for our partner firms when they have a question. Your responsiveness and the clarity of your answers determine their trust in Alassio from their first weeks in production. **By supporting payroll managers in their daily use of the software, you directly contribute to the quality of the product**, and you grow your skills across all of payroll and across our tool. 🧭 Your path and missions - **You get trained** on the product, on payroll as Alassio calculates it, and on the team's processes - **You take over from Alassio Intelligence**, our AI agent that provides the first response, when a payroll manager needs a human: you answer questions on Intercom about tool usage, file setup and routine payroll - **You gain autonomy** and meet our service standards: first response in under 5 minutes, client satisfaction above 98% - **You qualify each request** and escalate when necessary, with all relevant information: to the Payroll & DSN Support Consultants for complex payroll and DSN cases, to the Tech team for bugs - **You contribute to help content** and to the Alassio Intelligence knowledge base, to make firms more autonomous - **You voice the users' concerns** by reporting structured feedback to Product - **You test new features** before they go into production 🤝 Your environment - **Reporting line**: our Lead Payroll & DSN Support and Huy Anh (Business Lead) - Day to day, you work with our Payroll & DSN Support Consultants, our Payroll & DSN Business Expert and our Payroll Configuration Engineer - **Tools**: Alassio, Alassio Intelligence, Intercom, Linear, Notion, Mintlify 🗓️ Your first 6 months - **At 1 month**: you know the product and our processes, and you answer simple requests with review by the Lead Payroll & DSN Support - **At 3 months**: you are autonomous on level 1, you meet our standards, and your escalations are complete and well qualified - **At 6 months**: you take on your first level 2 requests and regularly contribute to the documentation Profile sought 🌱 Experience **Essential:** - Payroll training (BTS, professional bachelor's, master's or the professional title Gestionnaire de paie) - 1 to 2 years of payroll experience, work-study included (accounting firm, company or software publisher) - Solid foundations: payslip preparation, contributions, absences, paid leave - A genuine interest in digital tools and comfort in writing **A plus:** - Good knowledge of DSN - Practical use of a market payroll software - Experience in client relations or support - A background or interest in tech (training, personal projects) 💎 Qualities - Curiosity and eagerness to learn - Rigor and a sense of service - The ability to keep your footing during activity peaks (monthly payroll closings, the month of January) Selection process 1️⃣ Introductory call with Hector (COO): 30 min 2️⃣ Interview and live case study with Huy Anh (Business Lead): check a payslip and write a response to a firm: 1 h 3️⃣ Meeting with the team: 1 h What we offer 👊 A unique mission Develop your skills alongside experts and an ambitious tech team, in a startup that is changing the daily life of payroll managers, and contribute every day to product improvements. 🎁 Compensation and benefits - 💰 Fixed salary of €40,000 to €45,000 depending on profile - 🏥 Alan health insurance (mutuelle) - 🍽️ Swile card (meal vouchers) - 💻 High-end IT equipment (MacOS, curved screen) - 🏡 Regular remote work possible - 🤓 Regular team offsites (one per quarter on average) Some people hesitate to apply when they don't tick every box. If you hesitate, apply anyway: we'll be happy to talk. ➡️ Next steps If the mission speaks to you, apply via the application form. For any question, write to Pour en savoir plus sur Alassio : alassio.fr Find Jobs in France on Arbeitnow