IT Service Managemenet Specialist

Job description Unipol Assicurazioni S.p.A., a multi-line insurance company of the Unipol Group and a leader in Italy in the Non-Life insurance lines, is looking for an experienced professional to join the role of IT Service Management Specialist, as part of the strengthening of its IT Service Management function. Workplace: Bologna or Turin Working method: on-site The candidate, once included in the "IT Service Management Core Insurance" function, will ensure the operational oversight and continuous improvement of application services supporting the Company's business technology platforms. The role involves responsibility for monitoring application performance, working in constant coordination with IT structures and the main company stakeholders, managing the incident and problem management phases supporting business critical services, and contributing to the development and management of the operational knowledge base, as well as the control and automation logics underlying the continuous improvement of managed services. Main activities: - Support troubleshooting and root cause analysis activities for incidents and problems related to Core Insurance Business Applications; - Monitor and analyze application performance through Application Performance Monitoring and Observability tools; - Prepare and share periodic reports on the trend of technical and service KPIs, identifying improvement opportunities; - Coordinate, together with the IT structures involved, remediation activities and the introduction of new control, monitoring and automation logics; - Contribute to the functional and technological evolution of applications, ensuring their observability, operability and operational reliability; - Take care of updating the operational knowledge base and promote the dissemination of service management best practices. Requirements: - Bachelor's or Master's degree in computer science, engineering or an equivalent qualification; possession of recognized certifications (e.g. ITIL) is a preferred requirement; - Previous professional experience (3 to 5 years) gained in the management and monitoring of mission critical application services within a System Integrator or Managed Service Provider, preferably in the insurance, banking or Financial Services sector; - Knowledge of distributed application architectures based on microservices; understanding of operating systems, networks, databases (e.g. SQL/Oracle) and cloud services; - Experience in using observability and Application Performance Monitoring tools, preferably Dynatrace, Splunk or equivalent products; - Good knowledge of Incident Management and Problem Management processes, preferably according to the ITIL v4 framework; - Systems and middleware skills useful for the analysis and resolution of complex problems are a preferred requirement. - Availability to take part in scheduled on-call shifts and to intervene, where necessary, outside normal working hours to ensure the operational continuity of services. The candidate who possesses the required skills and experience will be hired on a permanent employment contract pursuant to the CCNL Insurance Companies National Collective Labour Agreement, under the following pay and benefit conditions: - Gross annual salary: from €45,000 to €53,000 + Variable Company Bonus; - Supplementary health insurance; Supplementary pension fund, Meal vouchers. The search is open to candidates of all genders pursuant to Law 903/77 and Legislative Decree 198/2006.