SPECIALIST, TELECOM OPERATIONS CENTER

Job description

Job Description

Accompany the activities performed by the team, ensuring the monitoring of technicians, daily productivity and control of indicators. Accompany specific reports to monitor quality, deadlines, goals and indicators of the operation. Manage performance measurement of activities, following results and proposing corrective actions when necessary. Identify constantly opportunities for improvement in field productivity, promoting meetings...

Required skills

monitoring reporting team productivity indicators

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