Specialist Suport Tehnic software CRM

Experience:
Minimum 1 year experience in a technical support role for software CRM/ERP or accounting.

Technical Knowledge:
Knowledge of SQL and database administration is an advantage.;
Previous experience with accounting software (SAGA, Ciel, WinMentor etc.) is an advantage.
Understanding of primary accounting principles and Romanian fiscal legislation.

Communication Skills:
Excellent communication skills, with the ability to explain complex concepts in a simple and clear manner.

Client Orientation:
Passion for helping people and resolving problems. Patience, empathy, and proactive attitude.

Analytical Skills:
Ability to quickly diagnose problems and offer logical and efficient solutions.

Autonomy and Proactivity:
Ability to work independently, manage time efficiently, and seek solutions.

Your Role:
You will be the link between Albosmart and our clients, ensuring that their experience from the first contact with the CRM application is excellent. You will provide technical support, guide users through the onboarding process.

Key Responsibilities:

Onboarding New Clients:

Guiding new clients in the implementation of the CRM application;
Organizing and supporting online training sessions to ensure understanding of key functionalities;
Assisting clients in importing initial data and configuring specific parameters ;

Technical Support :

Providing rapid and efficient technical assistance through phone, email, and remote;
Diagnosing and resolving technical problems encountered by users;
Escalating complex issues to the development team.
Contributing to creating and updating knowledge base (FAQ, manuals, video tutorials).

Feedback and Product Improvement:

Collecting feedback from clients regarding CRM application functionalities and transmitting it to the development team.