IT Support Specialist - Microsoft 365 | Level 1

• minimum 1 year of experience in an IT Support / Helpdesk / Service Desk role;
• minimum 1 year of practical experience with Microsoft 365 / Office 365 technologies, including email, SharePoint, and Intune;
• experience in diagnosing and resolving technical incidents;
• experience working with a ticketing platform;
• basic knowledge of Active Directory, users, and groups;
• knowledge of Windows operating systems and hardware troubleshooting for desktops and laptops;
• basic notions of networking, servers, and cloud technologies;
• intermediate-to-advanced English language skills, both written and conversational.

• client-oriented and solution-focused;
• organized and detail-oriented;
• able to clearly communicate technical issues to users;
• calm and efficient in high-pressure situations;
• curious and interested in learning new Microsoft technologies;
• comfortable working in a team and collaborating with L1, L2, and L3 colleagues.

• You will be the first point of contact for IT incidents and requests coming from our clients' users.
• You will diagnose and resolve issues in the Microsoft 365 area, including Exchange Online / email, SharePoint, Teams, and Intune.
• You will administer and track requests in a ticketing platform and ensure that SLAs are met.
• You will communicate directly with users throughout the resolution process.
• You will collaborate with colleagues from the L1, L2, and L3 teams and with the Service Delivery Manager.
• You will escalate incidents to L2 that require further investigation or additional expertise.
• You will provide support for the implementation and configuration of Microsoft 365 services.
• You will participate, alongside your colleagues, in proactive maintenance projects and activities for existing clients' IT infrastructure.

• Working hours: 8 hours/day, Monday to Friday, between 09:00–19:00, in shifts established within the team;
• lunch break: 1 hour;
• activity takes place at the Optimizor office in Bucharest and/or at client sites, depending on the project;
• in the future, there may be the possibility of an on-call schedule, which will be discussed and agreed upon separately.

• technical materials and courses;
• training sessions conducted by experienced colleagues;
• Microsoft certifications;
• technical sessions and the opportunity to gradually work with more complex technologies and projects;
• the possibility to evolve towards L2 / L3 roles or other Microsoft specialization areas.

• Regina Maria private medical subscription;
• competitive salary and performance bonuses;
• monthly benefits budget of 1,100 RON, separate from salary, available through the Benefit platform;
• access to training and certifications;
• a work environment where you can learn directly from experienced colleagues;
• teambuilding events, Fun Fridays, and other team activities.

Optimizor (ITPrepared SRL) is a Romanian IT company, founded in 2016, that helps organizations manage, secure, and automate their IT infrastructure and processes. We offer managed IT services, Microsoft 365 & Azure solutions, cybersecurity, and business automation, with a practical, flexible approach focused on the real needs of clients.