Specialist, Info & Service Desk

Responsible of setting up and maintaining computer networks within an organization. Offer support to users (internal users, customers, and suppliers), and troubleshoot any problems that arise within and SLA framework. Ensure the integrity of high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users, partnering with its peers in North America. Train new hires on the use of their technology work tools, along with the preparation, assignation and implementation of IT services, ensuring that all employees have the necessary skills to perform their duties effectively. This includes providing technical support, troubleshooting, and resolving issues related to computer systems, networks, and other information technologies.