Specialist Helpdesk / IT Support

Specialist Helpdesk / IT Support

About the role

We are expanding our IT team and are looking for a dedicated, solution-oriented colleague to provide technical support to colleagues across all company locations. In this role, you will contribute to the smooth functioning of IT equipment and systems, managing diverse requests daily and quickly identifying the most suitable solutions. If you have technical knowledge and enjoy finding solutions to various problems, we welcome you to our team.

Responsibilities

• Providing technical support to employees, both in person and remotely, for the equipment and applications used daily.

• Identifying and resolving errors in work applications, in collaboration with development teams for more complex issues.

• Taking over, managing, and closing support tickets, resolving them in a timely manner.

• Installing, configuring, and maintaining IT equipment (laptops, PCs, printers, and peripherals).

• Administering user accounts and access rights.

• Diagnosing and rectifying hardware and software malfunctions, including component replacement when necessary.

• Configuring and monitoring networks and infrastructure equipment (routers, switches, VPN).

• Maintaining equipment records and documenting changes made to the IT infrastructure.

Candidate Profile

• Solid knowledge of hardware, operating systems, and basic networking.

• Ability for quick diagnosis and identification of practical solutions.

• Basic understanding of IT security and software license management.

• Clear communication, patience, and people orientation.

• Attention to detail and an organized approach.

• Category B driving license.

• Previous experience in a helpdesk or IT support role is an advantage.

What we offer

• A varied and dynamic role, with diverse activities from day to day.

• An open team, oriented towards collaboration and continuous learning.

• Real opportunities for professional development.

• Attractive salary package and benefits.

If you are passionate about technology and have the necessary skills to provide quality IT support, we invite you to apply for the Specialist Helpdesk / IT Support position within our team!