Specialist in Entrepreneurial Support

We are currently looking for a team member, Specialist in Entrepreneurial Support, who is willing to go the extra mile for our clients and dedicate as much time and attention as needed to resolve an issue. We are looking for someone who is engaged, hungry for knowledge, and eager for new challenges. If you believe, like us, that openness and communication are the key to success, can share your ideas, and are not afraid to receive feedback - you might be the one we're looking for!

As a Specialist in Entrepreneurial Support, you will:

• support entrepreneurs and clients through email, phone, and chat,
• analyze, resolve, or report technical errors related to application functionality,
• implement system changes - either independently or through a dedicated system,
• update your knowledge and ensure the accuracy of information provided to clients and internal procedures,
• contact clients as part of team tasks (e.g., debt collection, investigating the cause of non-payment),
• be available during established working hours.

Apply if:

• you have basic knowledge of JDG accounting,
• you are available to work a full-time schedule,
• you are open to hybrid work (4 days in the office, 1 day at home, every Saturday at home),
• you have at least 2 years of experience in customer service (preferably remote) and know how to prioritize client experiences,
• you are an open, communicative person - you build a positive atmosphere in conversation,
• you can say