Speaking IT Service Desk

Join a dynamic, multilingual IT support team where your technical skills and language fluency will play a crucial role in ensuring seamless production support operations. We’re looking for a highly motivated Operations Engineer with fluency in English to support global manufacturing plants and be part of a fast-paced, agile IT environment.

• IT experience delivering operations support services
  
• Strong analytical and problem-solving skills with a high attention to detail
  
• Provide Production Support (IT) for all Plants
  
• Be the telephone call receipt of IT incidents related to production issues
  
• Pre-qualify IT-incidents and classify additional relationships
  
• Fix incidents in IT systems in accordance with User manuals
  
• Monitor IT system error messages and process accordingly
  
• Provide guidance throughout the Incident management processes
  
• Initiate the IT escalation process, when required
  
• Process email requests
  
• Serve as an “Information channel” for Management and end-users
  
• Work shifts as part of a team providing 24 x 7 x 365 support
  
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
  

• Fluent Business English (Verbal & written)
  
• Fluent Business German (Verbal & written)
  
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
  

Qualifications/Experience

• Two years IT related working experience