French Speaking Customer Service Team Leader

Our client in Cape Town is recruiting for a French Customer Service Team Leader based in Cape Town to join their team, 3 months in office and Hybrid thereafter. The Team manager will be responsible for leading and managing a team of Customer Service Representatives (CSRs) to ensure the delivery of high-quality customer service. This role involves overseeing daily operations, providing support and guidance to team members, and ensuring that performance standards and targets are met. The Team manager will also be expected to develop and implement processes and procedures to improve team efficiency and productivity. In addition, the Team manager will be responsible for identifying and addressing any training needs within the team, as well as conducting regular performance reviews and providing constructive feedback. The ideal candidate should have a strong understanding of customer service principles and practices, excellent communication and leadership skills, and experience in managing teams. The role requires fluency in French and English.