Speaking Customer Service for Insurance industry

Patrique Mercier Recruitment FR is excited to announce a great opportunity for a speaking customer service representative in the insurance industry. This role is perfect for individuals who thrive in a fast-paced environment and are committed to providing exceptional support to clients navigating their insurance needs.

• Deliver high-quality customer service to speaking clients through phone, email, and chat regarding their insurance policies and inquiries.
• Assist customers in understanding their insurance options and benefits, guiding them through claims processes when necessary.
• Handle customer complaints and queries promptly, ensuring resolutions that meet client needs.
• Maintain a comprehensive understanding of the company’s insurance products and industry regulations to provide accurate information.
• Document all customer interactions clearly and keep accurate records for quality assurance.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Stay current on industry trends and changes to better assist clients and offer relevant advice.

Requirements

• Fluency in and English, both written and spoken.
• Previous experience in customer service, preferably within the insurance sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with effective organizational skills.
• A strong desire to help others and provide outstanding customer care.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks