Speaking Customer Service for Hospitality & Tourism industry

Patrique Mercier Recruitment FR is delighted to announce a rewarding opportunity for a Speaking Customer Service Representative in the Hospitality & Tourism industry. This position is ideal for individuals who are passionate about travel and hospitality, eager to provide outstanding service to clients.

• Deliver exceptional customer service to customers via phone, email, and chat regarding travel and hospitality inquiries.
• Assist clients with booking processes, modifications, and cancellations while ensuring a seamless experience.
• Provide information about travel destinations, accommodations, and available services, helping customers make informed decisions.
• Handle customer complaints and feedback in a professional manner, ensuring customer satisfaction and loyalty.
• Collaborate with travel partners and internal teams to locate solutions and enhance service delivery.
• Maintain up-to-date knowledge of current promotions, travel policies, and company offerings.
• Document customer interactions accurately and contribute to service improvements.

Requirements

• Fluency in and English, both written and spoken.
• Experience in customer service, especially in the hospitality or tourism sector, is preferred.
• Strong communication skills and a customer-focused attitude.
• Ability to handle sensitive situations and solve problems effectively.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• Passion for travel and helping others create memorable experiences.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks