Speaking Customer Happiness Specialist

Patrique Mercier Recruitment FR is a well-respected recruitment agency focused on connecting talented individuals with exceptional job opportunities across Greece. We are excited to offer a position for a Speaking Customer Happiness Specialist. This important role is designed to ensure that our-speaking clients receive superior support and service, fostering lasting customer relationships and enhancing overall satisfaction.

• Serve as the primary liaison for -speaking customers, providing support through various channels including phone, email, and live chat.
• Enhance customer satisfaction by efficiently addressing inquiries and resolving any concerns that arise.
• Document customer interactions and feedback using our CRM system, ensuring accurate record-keeping.
• Analyze customer feedback to identify trends and recommend improvements to the overall customer experience.
• Work collaboratively with different teams to implement solutions that boost customer happiness.
• Keep updated on product knowledge to provide insightful support and recommendations to customers.
• Foster a positive team dynamic by sharing ideas and participating in initiatives aimed at enhancing customer service.

Requirements

• Fluency in and English, with outstanding written and verbal communication skills.
• Prior experience in customer service or similar roles is preferred.
• Strong ability to build rapport and maintain effective relationships with customers.
• Excellent analytical and problem-solving skills, with a focus on customer satisfaction.
• Familiarity with CRM systems and customer support tools is a plus.
• Highly organized with a keen attention to detail when managing customer interactions.
• A genuine passion for delivering exceptional customer experiences and promoting customer happiness.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...