Speaking Bank Customer Service Representative

Next Job Abroad invites applications for the position of Speaking Bank Customer Service Representative located in the picturesque island of Malta. This role is ideal for candidates with a solid sales background and a commitment to delivering exemplary customer service. You will cater to client inquiries regarding banking services while effectively promoting financial products. We offer a vibrant work environment along with an opportunity to experience the rich culture of Malta.

• Respond to customer inquiries regarding banking products and services in English.
• Utilize your sales expertise to identify customer needs and recommend appropriate financial solutions.
• Assist clients with account openings, product inquiries, and various banking transactions.
• Collaborate with the sales team to achieve and exceed sales targets.
• Effectively handle customer complaints and ensure prompt resolutions to maintain high customer satisfaction.
• Document all customer interactions and transactions accurately in our systems.
• Remain informed about banking regulations and product offerings to facilitate informed client assistance.

Requirements

• A minimum of 2 years experience in customer service, preferably in a banking or sales context.
• A demonstrated track record of achieving sales targets and delivering outstanding customer experiences.
• Exceptional written and verbal communication skills.
• The ability to perform under pressure and effectively manage multiple responsibilities.
• Familiarity with banking software and customer relationship management (CRM) systems is an advantage.

Benefits

• Career growth opportunities in a renowned global bank.
• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Yearly salary €25.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.