Spanish speaking Customer Support Specialist - Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere! Your responsibilities: Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertifications Reactive Support: Provide reactive phone and/or email support to customers, responding to their queries and resolving their issues in a timely and professional manner. Your tasks will include: • Responding to customer inquiries via phone and/or email, providing clear and concise information to resolve their issues. • Escalating complex issues to the relevant teams, ensuring that customers receive the support they need. • Maintaining accurate records of customer interactions, ensuring that all information is up-to-date and compliant with company policies. • Collaborating with the team to identify and implement process improvements, ensuring that our customer support is always improving. Your skills and qualifications: • Fluency in Spanish (native or near-native level) • Excellent communication and interpersonal skills • Ability to work in a fast-paced environment and prioritize tasks effectively • Strong problem-solving skills and ability to think critically • Experience in a customer-facing role, preferably in the digital marketing industry • Bachelor’s degree in a relevant field (e.g. marketing, communications, business) or equivalent experience. What we offer: • Competitive salary and benefits package • Opportunity to work on a cutting-edge project with a global impact • Collaborative and dynamic work environment • Professional development opportunities and training • Flexible working hours and remote work options • Access to a wide range of tools and technologies to support your work • Recognition and rewards for outstanding performance • A fun and supportive team culture. If you are a motivated and customer-focused individual looking for a new challenge, we want to hear from you!