Space Control & Transshipment Supervisor

Position: Space Control & Transshipment Supervisor Job Purpose: This role is responsible for driving customer satisfaction through solid relationship building, ensuring strict compliance with SOPs to mitigate financial risks, and contributing to operational excellence by leveraging e-commerce tools and innovative insights to enhance overall performance. Main responsibilities and assignments: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct department. Ensure that all customer inquiries are handled in a timely manner, providing accurate information and resolving any issues promptly. Develop and maintain strong relationships with customers through regular communication and proactive issue resolution. Collaborate with internal stakeholders to identify and address potential issues before they impact customer satisfaction. Conduct root cause analysis for any customer complaints or issues, implementing corrective actions as necessary. Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of processes and make data-driven decisions to improve overall performance. Identify opportunities for process improvements and implement changes as needed to increase efficiency and reduce costs. Provide guidance and training to team members on best practices and SOPs to ensure compliance with company policies and procedures.