Spa Treatment Manager

What is in it for you:

• Work in an award-winning luxury spa known for exceptional guest experiences
• A competitive salary, starting from $75,000.00 per annum
• Work in an environment that consistently meets Forbes 5-Star luxury standards, with access to elite training, coaching, and service-excellence development.
• Collaborate with some of the most skilled therapists, estheticians, and spa leaders in the industry.
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Exciting colleague events throughout the year, fostering connection, recognition, and a strong sense of community
• Opportunities to participate in sustainability, charity, and community engagement initiatives.
• Access to world-class training, leadership programs, and career development opportunities across a global network.
• Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same.
• Enjoy discounted room rates at Fairmont hotels worldwide, plus special rates at other Accor properties.

What you will be doing:

• Oversee the daily operations of the treatment team, ensuring all services meet brand and Forbes standards.
• Direct treatment operations to ensure the spa operates cost-effectively and efficiently while maintaining luxury service levels.
• Support recruitment, onboarding, training, and ongoing skill development for treatment providers.
• Ensure guest satisfaction by maintaining a strong focus on safety, service, and exceptional experiences.
• Monitor labor costs, productivity, and treatment revenue to support spa profitability.
• Establish, communicate, and execute departmental goals.
• Take a leading role in resolving guest concerns, role-modeling professional service delivery.
• Ensure spa facilities and treatment rooms are always in peak condition, including maintenance and cleanliness.
• Ensure effective and timely communication across spa departments and with the hotel through regular meetings.
• Create and manage efficient scheduling of spa colleagues to maximize revenue and operational coverage.
• Review daily productivity and approve/submit payroll, including commissions, incentives, and gratuities.
• Implement monthly retail goals and manage retail incentives for treatment providers.
• Implement effective training plans for treatment protocols, product knowledge, and retail sales.
• Conduct performance development discussions and manage colleague performance in a timely manner.
• Oversee inventory management of professional products, including monthly counts, ordering, receiving, par levels, and dispensing controls.
• Maintain and manage the purchasing plan for professional supplies and equipment.
• Assist in developing and updating the spa menu, treatment protocols, and enhancements.
• Maintain strong knowledge of competitors—products, pricing, promotions, and service techniques.
• Assist in the development and implementation of the monthly spa revenue management plan.
• Ensure adherence to hotel, spa, and facility policies and procedures.
• Ensure all providers follow standard operating procedures consistently.
• Offer support and supervision to all spa departments as required.
• Role-model and ensure adherence to all safety procedures and practices.
• Consistently provide engaging, personalized service.
• Perform any other duties and responsibilities as assigned.