Spa Therapist 3 Month Fixed Contract

JOB SUMMARY

We are seeking a qualified and experienced Spa Therapist to join a luxury game reserve in Paterson, Eastern Cape on a 3-month fixed-term contract.

The successful candidate will be responsible for delivering exceptional spa treatments and creating a relaxing, personalised experience for guests. This is a live-in position, ideal for a therapist who enjoys working in a luxury hospitality environment and is comfortable living and working within a remote game reserve.

The Spa Therapist will be expected to maintain high standards of professionalism, hygiene and guest service while representing the reserve and its wellness offering.

Guest Experience & Spa Treatments

• Welcome guests warmly and professionally upon arrival at the spa.

• Conduct consultations with guests to establish their treatment requirements and preferences.

• Provide a range of professional spa treatments, including massages, facials, body treatments and other treatments within the therapist's qualifications.

• Ensure treatments are performed safely, professionally and according to the property's standards.

• Adapt treatments where appropriate based on guest preferences and individual needs.

• Provide guests with professional advice regarding treatments and suitable products.

• Create a calm, relaxing and personalised spa experience for every guest.

• Maintain professional boundaries and guest confidentiality at all times.

Spa Operations

• Prepare treatment rooms before each appointment and ensure they are clean, hygienic and fully stocked.

• Maintain high standards of cleanliness throughout the spa and treatment areas.

• Clean and sanitise all equipment and treatment areas after each treatment.

• Ensure towels, linen, oils, creams and other treatment supplies are adequately stocked.

• Monitor stock levels and report shortages to management.

• Assist with stock control and proper storage of spa products.

• Ensure all equipment is used correctly and safely.

• Follow all health, safety and hygiene procedures.

Guest Relations

• Build positive relationships with guests and provide personalised service.

• Communicate professionally with guests and colleagues.

• Handle guest queries and requests promptly and courteously.

• Obtain guest feedback and communicate relevant feedback to management.

• Promote additional treatments or suitable spa products where appropriate.

• Assist with creating memorable guest experiences.

Administration

• Maintain accurate treatment bookings and guest records where required.

• Ensure all treatments and products are correctly recorded.

• Assist with daily opening and closing procedures.

• Follow the property's procedures regarding payments, treatment records and stock.

• Report any maintenance, equipment or operational issues to management.

Teamwork

• Work closely with the lodge management and other departments to ensure a seamless guest experience.

• Communicate with the Front Office and Guest Relations teams regarding guest preferences and treatment bookings.

• Assist colleagues when required.

• Maintain a professional and positive attitude at all times.

• Participate in training and meetings as required.

Minimum Requirements

• Relevant Spa Therapy / Somatology qualification.

• Recognised massage qualification.

• Minimum 1–2 years' experience as a Spa Therapist.

• Experience within a luxury lodge, hotel, resort or spa environment would be highly advantageous.

• Excellent knowledge of professional spa treatments and massage techniques.

• Good knowledge of health, hygiene and safety procedures.

• Excellent communication and interpersonal skills.

• Professional appearance and manner.

• Strong guest-service orientation.

• Ability to work independently and as part of a team.

• Ability to work flexible hours, including weekends and public holidays.

• Must be comfortable working in a remote, live-in game reserve environment.

• Clear criminal record.

• Contactable references.

Advantageous

• Experience working in a luxury safari lodge or game reserve.

• Additional qualifications in beauty therapy, skincare or wellness.

• Knowledge of luxury skincare and spa brands.

• Experience with spa booking systems.

• First Aid certification.

• Product sales experience.

• Previous international or five-star hospitality experience.

PERSONAL ATTRIBUTES

The ideal candidate should be:

• Warm, friendly and approachable.

• Professional and well presented.

• Passionate about wellness and guest service.

• Calm and confident.

• Detail-oriented.

• Reliable and punctual.

• Flexible and adaptable.

• Able to work under pressure.

• Comfortable working in a remote environment.

• A strong team player.

• Guest-focused with excellent interpersonal skills.

LIVE-IN BENEFITS

The position is live-in and may include:

• Accommodation provided.

• Meals provided while on duty.

• Uniform provided, where applicable.

• Opportunity to work within a luxury game reserve environment.

• Fixed-term 3-month contract.

Final benefits, working hours and work cycle to be confirmed by the employer.

IDEAL CANDIDATE PROFILE

We are looking for a qualified Spa Therapist who is passionate about delivering exceptional guest experiences and who understands the standards expected within a luxury hospitality environment.

The ideal candidate will be confident performing a variety of treatments, have excellent customer-service skills and be comfortable working independently in a remote game reserve. Previous experience in a five-star lodge, hotel, resort or luxury spa will be highly advantageous.

This is an excellent opportunity for a therapist looking for a 3-month live-in contract in the Eastern Cape and the chance to gain valuable experience within a luxury safari environment.