FAIRMONT
8 months ago
Spa Head Therapist
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Company information
- Company
- FAIRMONT
- Location
- UK, North West England, Cheshire, Knutsford United Kingdom
- Posted
- 8 months ago
Job description
Job Description
- Oversee daily spa operations with a focus on Fairmont’s luxury service standards, ensuring every treatment reflects the brand’s global reputation for excellence.
- Supervise and mentor the therapist team, fostering a culture of professional growth, mutual respect, and "Heartist" empowerment.
- Lead continuous training programs on advanced treatment techniques, anatomy, and product knowledge to ensure consistent, five-star performance.
- Facilitate seamless communication within the spa team and with other hotel departments (Front Office, Housekeeping) to ensure a holistic guest journey.
- Spearhead the launch of new wellness programs and seasonal treatment protocols, ensuring smooth integration into daily operations.
- Manage therapist payroll, scheduling, and expense controls to achieve departmental financial goals without compromising the luxury experience.
- Prepare detailed reports on productivity, treatment room utilization, and product consumption to optimize operational efficiency.
- Partner with the Spa Director to set ambitious retail and treatment targets. Train the team on sophisticated upselling and "consultative selling" to drive revenue growth.
- Oversee rigorous inventory management of professional products and retail stocks, ensuring zero stock-outs and minimal wastage.
- Ensure every guest receives an exceptional experience through intuitive service and the maintenance of pristine, high-spec facility standards.
- Personally oversee VIP arrivals and handle guest feedback with professional poise, using every interaction as an opportunity to enhance Fairmont’s reputation.
- Conduct regular quality checks on treatment protocols and therapist deportment, ensuring 100% adherence to hygiene, safety, and guest confidentiality standards.
- Evaluate service delivery through guest satisfaction data and LQA (Leading Quality Assurance) scores to constantly evolve the spa offering.
Required skills
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