Support in Site - Mexico City

At ICORP, we dedicate ourselves to offering IT solutions that drive our clients' success. We are looking for a professional with a solid service orientation to join our Site Support team.

Your main objective will be to be the face of IT for our client's user community, ensuring timely and efficient attention to incidents and requests for both software and hardware52.

Modalidad and Ubicación

• Modalidad: Position Presencial ‍ 53
• Ciudad: Mexico City, , essential to live within a maximum of 30 minutes from Lomas de Chapultepec
• Horario: Mondays to Fridays from 9:00 am to 6:00 pm (No need to work outside office hours or weekends) 56

We are looking for a profile with 3 to 5 years of proven experience in similar support services, with technical training, undergraduate or engineering degree in IT58.

Advanced Support Competence in Office (Office 365 & Windows)

Obligatory: Expertise in software basics) 59

Remote Support Tools (E.g. Team Viewer)

Obligatory: Knowledge of usage) 60

ITSM/ Ticket Registration Tools

Obligatory: Experience in documentation and management) 61

Hardware Diagnostics (Desktops, Laptops, Printers)

Obligatory: Ability to identify and resolve faults) 62

• Deseable: Knowledge of Antivirus tools63.

• Spanish: Essential (Native or advanced level for technical communication and user interaction)64.

As a Site Support Engineer, your main functions will include65:

• Providing support to users on site (Software & Hardware)66.
• Performing Asset Management: Inventories, receipt and delivery of equipment to users67.
• Maintaining and executing IMAC's (Installation, Movements, Additions and Changes of Equipment)68.
• Controlling asset inventory records69.
• Documenting all actions in the ticket tool 70.
• Involvement in procurement, supplies (toners) and request for equipment purchase (Monitoring of stock and management of warranties)71.
• Predictive maintenance and patch updates72727272.

We are looking for a professional who stands out by:

• Exceptional Service Attitude: Focused on the user73.
• Proactivity and Autonomy: Ability to be self-managed and take the initiative.
• Gestión: Excellent communication and sense of urgency for managing incidents and providers.
• Teamwork76.

Benefits

Benefits:

-Basic salary + quarterly bonus

-Legal benefits