Field Support Engineer: Guaymas - San Carlos - Empalme

Presentation of ICORP and the Opportunity

ICORP is a leading IT services company, focused on operational excellence and customer satisfaction. We offer infrastructure solutions, support, and development with an innovative and professional approach.

We are looking for a Field Support Engineer for a key role: guarantee the operability of stores or branches of the Client, ensuring the continuity of operation at the local level. If you are passionate about resolving problems in situ and are a detailed and results-oriented professional, this is your opportunity to join our field team!

Detailed Information and Work Modality

• Job Title: Field Support Engineer.
• Department: Field Support.
• Work Modality: On-site (Field Work).
• Location: Guaymas, Sonora, San Carlos, and Empalme.
• Residency Requirement: Essential to live in one of the work locations (Guaymas, San Carlos, or Empalme).
• Travel Availability: Yes, within the region.
• Availability for shift rotation

Position Requirements

Education and Experience

• Educational Level: Bachelor's/Tech.
• Experience: Minimum 2 years in technical support.
• Languages: Spanish (Fluent).

️ Mandatory Technical Requirements

• Availability Management.
• Data Security.
• Continuity Management.
• System Installation/Uninstallation.

Desirable Technical Knowledge

• Predictive and Corrective Maintenance of Computer Equipment for Retail Points
• Cable Structuring: Knowing how to use RJ-45 pliers to change plugs and jacks, using cable testers, and using tone generators to follow cable layouts.
• Certifications/Knowledge: Post, CCTV, Communications, Windows.
• Equivalent Experience: Configuration and Installation of cameras and storage systems.

Soft Skills Obligatory

• Focusing: Setting Priorities.
• Resilience and Adaptability: Self-Development.
• Making Things Happen: Achieving Results.
• Effective Communication: Presentation Skills.

⚙️ Additional Requirements

• Licence to drive a valid vehicle and ability to handle standard vehicles.
• Good overall health and no impairment for work at heights.
• Vehicle Control: Following the service plan, scheduling services, documenting odometer readings, and reviewing tire levels and life.

Key Responsibilities

• Incident Management: Receive assigned tickets from Central, attend incidents, follow up on pending issues, and inform the Client's IT area.
• Documentation: Ensure that the report is closed, fill out forms, ensure that formats have a signature and seal of the store, and deliver them to the Coordinator.
• Maintenance/Renewals: Review plan, find stores, perform maintenance, fill out forms, and request opening and closing of Request.
• IMAC'S: Review type of request, execute the request, fill out forms, and request opening and closing of Request.