Solutions Engineer – Enterprise Compute

Location: Remote
Contract Type: Freelance
Start Date: ASAP
Experience: 5 years +
Languages: Fluent English required and French
Sector: Cloud Infrastructure / GPU Compute / AI Infrastructure

About the Opportunity

Pragmatike is recruiting on behalf of a fast-growing company specializing in GPU compute and cloud infrastructure, serving large enterprise clients running demanding AI and compute workloads.

As a Senior Solutions Engineer, you will be responsible for the technical dimension of relationships with large enterprise clients, from the pre-sales phase through onboarding, and then throughout production usage.

You will work closely with clients, account managers, as well as product and infrastructure teams, to ensure clients can successfully deploy, run, and scale their workloads.

This role, highly autonomous and very hands-on, is for someone who enjoys solving complex infrastructure problems and taking full ownership of the customer experience.

Your Missions

• Manage the onboarding of large enterprise clients: handle access, networking, storage, server delivery, and initial workloads, all the way to production deployment.

• Be the first point of technical contact for large enterprise clients: understand and diagnose issues before escalating them to SRE or engineering if necessary.

• Track technical incidents until resolution: provide context to internal teams, coordinate communication, and ensure issues are properly closed.

• Support pre-sales activities: lead technical discovery, solution design, sizing, demonstrations, and POCs alongside the sales team.

• Design and conduct POCs with clear technical success criteria, and help clients transition from evaluation to production.

• Debug customer workloads in a hands-on manner, including inference and multi-GPU workloads, in direct collaboration with client engineering teams.

• Proactively monitor account health: identify technical risks, communicate incidents and RCAs, track availability, and detect potential issues before they become blockers.

• Work cross-functionally with Account Management, Product, SRE, and Engineering to translate client needs into effective technical solutions.

• Improve the experience of large enterprise clients by identifying recurring technical issues and creating better onboarding and operational processes.

Profile Sought

• 5+ years of experience as a Solutions Engineer, Solutions Architect, Technical Account Manager, or in a similar client-facing technical role.

• Experience with cloud infrastructure, GPU infrastructure, AI infrastructure, or enterprise computing.

• Strong hands-on knowledge of:

  • Linux

  • Virtual Machines

  • Kubernetes

  • Networking

  • Storage

  • NVIDIA GPUs

• Ability to diagnose complex infrastructure and AI workload issues alongside experienced client-side engineers.

• Experience conducting technical demonstrations, POCs, implementations, or enterprise deployments.

• Strong understanding of production infrastructure and ability to differentiate between client-side issues and those belonging to SRE or engineering.

• Excellent communication skills and ability to clearly explain complex technical concepts to both technical and non-technical audiences.

• Highly proactive and autonomous: you know what needs to be done next without waiting for instructions.

• Strong sense of ownership: you follow issues to resolution instead of just passing them to another team.

• Comfortable in a dynamic environment where processes are still being built.

• Fluent English is MANDATORY and French is desired.

What Success Looks Like

In this role, you will become the technical point of contact for a portfolio of large enterprise clients.

You will be expected to independently manage client onboarding, technical discovery, POCs, workload troubleshooting, and account health monitoring, in close partnership with sales and infrastructure teams.

The goal is simple: to ensure clients can get their workloads running quickly, succeed sustainably in production, and have a strong technical partner throughout their journey.

Pragmatike is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit any discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetic characteristics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, assignment, promotion, termination, layoffs, rehire, transfer, leave of absence, compensation, and training.

We are committed to a fair and inclusive recruitment process. We process your personal data solely for recruitment purposes, in compliance with applicable privacy laws, and implement reasonable safeguards to secure your information. Your data may be shared with our client(s) as part of the review of your application but will not be disclosed to third parties outside of the recruitment process.