Solutions Architect

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading game developers and mobile-first companies have already adopted Helpshift’s innovative approach to customer service. As a Solutions Architect at Helpshift, you will be responsible for designing and implementing innovative solutions that enable our customers to deliver exceptional customer experiences. This will involve working closely with our customers to understand their unique needs and challenges, and then developing tailored solutions that meet those needs. You will also be responsible for collaborating with our internal teams to ensure that our solutions are aligned with our overall business objectives. If you are passionate about customer service, have a strong technical background, and are looking for a challenging and rewarding role, then we would love to hear from you. We are looking for a highly motivated and experienced Solutions Architect to join our team.