Gülay Yazgan
7 months ago
Solution Architect – Contact Center
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Company information
- Company
- Gülay Yazgan
- Location
- India India
- Posted
- 7 months ago
Job description
Experience: 8–12 years Domain: Contact Center Architecture Key Requirements: Strong expertise in Contact Center solutions Hands-on architecture experience with: Amazon Connect Lex and/or Google CCAI / Dialogflow CX Experience designing enterprise-scale voice & digital contact centers Strong knowledge of voicebots, IVR, integrations (CRM/APIs) Experience with legacy-to-cloud contact center migrations Ability to define end-to-end architecture, scalability, security, and cost optimization
Required skills
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