SOLOMON GROUP - Customer Service Representative - Contact Centre

Customer Service Representative – Contact Centre Service Full Time, Permanent 37.5 hours a week: 7-day rotational roster, between 7am and 9pm Based at Takutai Square | Britomart | Tāmaki Makaurau CBD Partnership between WNZL and Solomon group. Mō te Tūranga - About the Role Are you ready to take your customer service skills to the next level in a professional banking environment? As a Customer Service Representative in our Contact Centre, you will be the first point of contact for all our new accounts, providing exceptional service to our customers. You will work closely with our teams to resolve any issues and ensure that our customers receive the best possible experience. This is an exciting opportunity to join a dynamic team and develop your skills in a fast-paced environment. Key Responsibilities: • Respond to customer inquiries and resolve issues in a timely and professional manner. • Provide accurate and helpful information to customers, ensuring that their needs are met. • Work collaboratively with our teams to resolve any issues or concerns. • Maintain accurate records of all interactions with customers. • Participate in training and development programs to improve your skills and knowledge. What We Offer: • A competitive salary and benefits package. • Ongoing training and development opportunities. • A dynamic and supportive work environment. • The opportunity to work with a leading financial institution. • Flexible working arrangements, including remote work options. Requirements: • 2+ years of experience in customer service or a related field. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and prioritize tasks effectively. • Strong problem-solving and analytical skills. • Ability to maintain confidentiality and handle sensitive information. How to Apply: If you are interested in this exciting opportunity, please submit your application, including your CV and a cover letter outlining why you would be the ideal candidate for this role. We look forward to hearing from you!