Software Support & Testing Specialist (m/w/d) for Microsoft Dynamics CRM

We develop customer-specific business software based on Microsoft Dynamics 365, Sales, Customer Service, Field Service, Project Operations, and Marketing together with our colleagues.

You don't just want to solve problems, but also ensure quality? Then you're exactly right with us. In this versatile position, you will take on both tasks in 2nd-level support as well as software testing. You will work closely with our development department, project management, and sales partners and customers - and actively shape them.

Tasks

Support & Consulting (50 %):

• You will support our Dynamics CRM customers in 2nd-level support.
• You will analyze technical problems, find solutions in the team, and serve as a technical contact person.
• You will regularly synchronize with development and product management to ensure sustainable problem-solving.
• You will actively participate in the further development and optimization of our support and quality assurance processes.

Software Testing & Quality Assurance (50 %):

• You will create and conduct test scenarios based on requirements and specifications.
• You will test new and existing features in the Dynamics environment.
• You will evaluate test results, document them accurately, and provide decisive impulses for improving our software quality.
• You will work closely with all interfaces to ensure high product quality.

Qualification

• Completed education in the field of computer science, business informatics or comparable education.
• Professional experience in 2nd-level support and/or software testing.
• Knowledge in one of the following technologies:
• - Microsoft Dynamics CRM
• - Cloud and infrastructure technologies
• - Microsoft Copilot
• - Databases (preferably Microsoft SQL-Server)
• Independent, structured, and solution-oriented work.
• Very good German language skills in writing and speaking, English good knowledge.

Benefits

We welcome you to an innovative environment with flat hierarchies, short decision-making paths, and a long-term perspective with the possibility of further developing yourself within our company.

• Family-owned (since 1991)
• Balancing work and family
• Individual opportunities for further education and training as well as e-learning offers
• Audi private health insurance
• Bike leasing
• Urban Sports Club
• Corporate benefits
• Exceptional company and team events

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