Software Support Engineer with SQL Experience

Join our innovative team at Mastex Software as a Software Support Engineer! We are a passionate, dynamic company that has been at the forefront of maritime software solutions since 2006. Our flagship product, MX Suite, supports shipping companies in managing essential vessel operations, including maintenance, inventory, safety procedures and crew-related activities, while facilitating the exchange of information between vessels and shore-based offices and our new product, TeamTide, addresses the intricate world of crew management.

We are currently looking for a Software Support Engineer to provide professional technical support to our international customers and contribute to the effective resolution of application-related issues.

The Role

As a Software Support Engineer, you will be an important link between our customers and the technology behind MXSuite.

You will be responsible for understanding customer issues, conducting technical investigations, identifying root causes and supporting customers through to resolution.

Your responsibilities will include:

• Communicating directly and professionally with customers regarding technical questions and issues.
• Analysing support cases and identifying the root cause of application-related problems.
• Using Microsoft SQL Server as part of technical investigations.
• Providing support for MXSuite and related software.
• Assisting with software installation and configuration when required.
• Accurately documenting customer questions, investigations and solutions in our support system.
• Helping customers restore normal operations as quickly as possible.
• Contributing to user documentation and manuals based on recurring support cases.
• Collaborating with colleagues on more complex technical issues.

Candidate Profile

• Has at least one intense year of previous experience in an IT-related customer support or software support role.
• Has experience installing or configuring software applications.
• Has strong analytical and problem-solving skills.
• Is able to ask relevant questions and quickly identify the core of an issue.
• Communicates clearly, professionally and confidently with customers.
• Works accurately and in a structured manner.
• Has a strong customer-service mindset.
• Feels comfortable managing responsibilities independently while working effectively within a team.
• Brings a constructive and professional attitude to the working environment.

Technical Requirements

To succeed in this role, you need:

• Practical experience working with Microsoft SQL Server.
• The ability to Troubleshoot application-related issues and identify their underlying causes.
• Excellent written and spoken English for regular communication with international customers.

The following would be considered an advantage:

• Knowledge of the shipping or maritime industry.
• Fluency in Dutch.

Why Mastex Software?

• Collaborative Culture: Be part of a small and committed team where individual contribution and initiative are valued.
• Impactful Work: Contribute to software used by international shipping companies to manage real-world operational challenges.
• Professional Development: Continue developing your technical, product and customer-support expertise within a specialised industry.
• Customer Partnership: Build long-term relationships with customers whom we approach as partners rather than simply users of our software.

What We Offer:

• Flexible Work Environment: Enjoy the option to work remotely from Romania or work in our office in Piata Unirii, Bucharest or in a hybrid arrangement.
• Competitive Salary Package: Attractive compensation tailored to your experience and skills.
• Leave Policy: 24 vacation days per year.
• Professional Development: Access to PluralSight subscriptions. Opportunities to further develop your technical and professional skills
• Health Benefits: Private medical subscription included.
• Team Events: Participate in team-building activities that you can propose.

If you are interested in combining technical investigation, software support and international customer communication, we would be pleased to hear from you.

Apply and join the Mastex Software team.

You can find out more about us at mastexsoftware.com