Software Service Specialist

We are a multinational company operating on the global market with high-quality integrated products and solutions for the Healthcare sector: medical systems, services, and technologies with artificial intelligence to support industry professionals in fields such as medical informatics, MRI and CT scans, radiology, endoscopy, ultrasound, IVD, and veterinary diagnostics.

We are aware that to achieve our ambitious goals, we need people. To make a difference, you will have everything you need to grow with us: management prepared for the company's future challenges, dedicated training courses, a dynamic team, and the most modern technologies available on the market.

We are looking for a Software Service Specialist for our Medical Informatics Innovation division.

The resource will be integrated into the DevOps team, with responsibility for supervision and analysis of software installations, as well as proactive collaboration with the development team. In addition to ensuring the effective operational management of installed solutions, they will be responsible for developing and implementing specific functionalities, thus contributing to the continuous improvement of the product. The ideal candidate should therefore have a technical-solution-oriented profile, with problem-solving skills, particular attention to infrastructure monitoring, and analysis of software solution performance.

The main activities they will be responsible for are the following:

• Supervision and technical analysis of in-service software solutions, monitoring their performance and functioning through tools like OpenTelemetry, Prometheus, and Grafana
• Collaboration with the development team in the design and implementation phases of new specific functionalities
• Management and tracking of development and maintenance activities using project management and issue tracking tools
• Technical support and monitoring of customer installations, resolving any anomalies or improvement requests

The Software Service Specialist we are looking for has at least 2 years of experience in the IT sector with activities in analysis, software development, monitoring, and operational technical support and possesses the following characteristics:

• In-depth knowledge of the JavaEE standard
• Design, development, and management of PostgreSQL relational databases (with possible Oracle experience)
• Knowledge in the implementation of RESTful APIs (experience with SOAP is a plus)
• Use of code versioning systems, preferably Git
• Familiarity with Linux environments and containerization and orchestration tools (Docker, Kubernetes)
• Experience in the implementation and management of monitoring and metrics systems using OpenTelemetry, Prometheus, and Grafana
• Professional knowledge of the English language

The following personal skills and aptitudes complete the profile:

• Strong predisposition for detailed analysis, understanding, and modeling of complex processes
• Strong orientation towards continuous monitoring of in-service solutions and proactive customer support, with the ability to promptly identify operational anomalies and issues
• Ability to assume responsibility, result orientation, determination, and a proactive mindset
• Excellent communication and collaboration skills in multidisciplinary teams and in direct customer relations
• Systemic approach and orientation towards solving technical and functional problems

Contract type: CCNL for Tertiary, Distribution, and Services Companies; permanent position.

The salary range expected for this position is €35,000 – €40,000 gross/year, defined based on objective and transparent criteria in line with the company's remuneration and classification system.

Work location: Bolzano, Trentino-Alto Adige (IT). Our smart working policy allows for the possibility of working remotely two days a week.

This announcement is addressed to both sexes, pursuant to laws 903/77 and 125/91.

We ask you to include in your CV authorization for the processing of your personal data pursuant to Legislative Decree of June 30, 2003, no. 196 “Code in relation to the protection of personal data” and Article 13 of GDPR (EU Regulation 2016/679).