Software Application Support Engineer

Who We Are: At Pearson, we are committed to a world that is always learning and to our talented team that makes it all possible.? We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world's innovations. Within the Pearson Virtual Schools (PVS) division, we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy provide students with a high-quality, engaging, and innovative virtual learning experience. About the Opportunity: As a Software Application Support Engineer, you will be part of a team responsible for supporting, maintaining, and improving our internal and external facing applications. You will be responsible for resolving incidents and fulfilling service requests as well as working on projects focused on continuous improvement of our applications. This role requires someone who is passionate about technology, has a strong understanding of software development, and is dedicated to providing excellent customer service. This is a full-time, remote position. Responsibilities: * Provide technical support for applications used by employees, students, and parents. * Troubleshoot and resolve software issues, including debugging code and identifying root causes. * Manage and prioritize incidents and service requests through ticketing systems. * Collaborate with cross-functional teams to resolve complex issues. * Document troubleshooting steps, solutions, and procedures. * Participate in the software release process, including testing and deployment. * Monitor application performance and identify areas for improvement. * Develop and maintain scripts and automation tools to improve efficiency and reduce manual tasks. * Participate in on-call rotation to provide 24/7 support as needed. * Stay up-to-date with new technologies and industry trends. Qualifications: * Bachelor's degree in Computer Science, Information Technology, or a related field. * 2+ years of experience in software application support or a related role. * Strong understanding of software development principles and practices. * Experience with troubleshooting and debugging software applications. * Experience with ticketing systems and IT service management processes. * Excellent communication, interpersonal, and problem-solving skills. * Ability to work independently and as part of a team. * Experience with scripting languages such as Python or PowerShell. * Experience with SQL and database management. * Familiarity with cloud platforms such as AWS or Azure. * Ability to work in a fast-paced environment and manage multiple priorities. Benefits: * Remote work environment * Paid time off * Medical, dental, and vision insurance * 401K plan * Professional development opportunities * Competitive salary Pay Transparency: The anticipated starting salary for this position is $65,000 - $85,000. This is based on a full-time position. The actual salary offered will be determined by a number of factors, including the candidate's skills, experience, and location. In addition, Pearson provides a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, and a 401K plan. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.