Site Supervisor

300000.00 - 300000.00

Job description

Red Ember Recruitment is seeking to hire a Site Supervisor on behalf of our client based in Johannesburg. Client & Team Management

Lead, supervise, and motivate Temporary Associates on-site. Participate in training and upskilling initiatives to ensure Associates meet client expectations.
Monitor daily operations and ensure Associates comply with client rules, regulations, and Health & Safety requirements.
Oversee attendance, absenteeism, and timesheet records, intervening where performance or compliance issues arise.
Approve team leave requests in line with company policy, and provide feedback to the Business Line Manager on Associate performance and development.
Implement, maintain, and communicate all relevant company policies and procedures to the team.
Report Health & Safety incidents on-site as required.

Recruitment & Client Service

Ensure client requirements are met through effective recruitment and placement of suitably competent Associates.
Build and maintain strong client relationships while increasing headcount and market share per client.
Respond professionally to client queries, complaints, or escalations, ensuring timely resolution.
Maintain an updated Associate database and participate in client inductions and onboarding.
Ensure all client service obligations under Service Level Agreements are met, and manage client perceptions positively.

Operational Management & Process Improvement

Oversee daily operations, ensuring compliance with organizational procedures and legislative requirements.
Conduct regular checks of Associate performance, attendance, and payroll documentation.
Identify process gaps and implement corrective measures to improve efficiency and service delivery.
Ensure cost to serve client margins are maintained and escalate operational challenges to the Business Line Manager.
Support organizational development by providing feedback on client growth opportunities.

Analysis & Reporting

Compile, review, and submit operational reports, including attendance, compliance, and payroll documentation.
Monitor daily operations and escalate issues or breaches to management.
Conduct trend analysis on client and Associate performance to improve service delivery and mitigate risks.
Maintain accurate records of invoices, Associate files, and statutory compliance documentation.

Performance Management

Conduct regular performance evaluations of Associates and provide constructive feedback.
Monitor timekeeping, adherence to procedures, and SLA compliance.
Recognize excellent performance and implement coaching or corrective measures as required.
Ensure team performance aligns with quality standards and client expectations.

Training & Development

Identify training needs for Associates and escalate to management.
Provide guidance, coaching, and mentoring to ensure team competency and professional development.
Keep the team updated on changes to company policies, procedures, and client requirements.
Document and share best practices and operational tips to enhance efficiency and service quality.

Requirements

Grade 12.
Professional manner, positive attitude, and empathy.
Good communication skills at all levels.
Knowledge of recruitment and internal administration processes.
Attention to detail and accuracy.
Self-motivated, high level of energy.
Ability to work under pressure and meet deadlines.
Working knowledge of BCOE, WCA/IOD, Health & Safety, Benefits, and Bargaining Councils/LRA.
Warehouse experience