Shiftleader Customer Service

This is what you'll do You work in a dynamic and customer-focused environment and are responsible for monitoring the continuity of service delivery. You're the first point of contact for operational issues from your colleagues. Furthermore, you ensure that incoming phone calls and emails are quickly handled. Also, you ensure together with your colleagues that everything runs smoothly and when the team leader is not present, you're the one who's ultimately responsible. As a Shiftleader, you're the link between the team and the customer service department. You'll be working closely with the team to ensure that all tasks are completed on time and to a high standard. Your main goal is to provide excellent customer service and to ensure that the customer is always satisfied with the service they receive. You'll also be responsible for monitoring the workload of your colleagues and ensuring that everyone has enough work to do. If necessary, you'll also be involved in solving operational issues and finding solutions to problems.