VDart Inc
1 year ago
SFDC Sr Engineer [Primary: Service Cloud Voice focused]
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- VDart Inc
- Location
- Canada, British Columbia, Greater Vancouver, Vancouver, Yaletown Canada
- Posted
- 1 year ago
Job description
Role 3: SFDC Sr Engineer [Primary: Service Cloud Voice focused]
Location: Vancouver, BC
Mode: Contract
- 5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
- Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation).
- Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification).
- Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
- Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization.
- Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
- Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.
- Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling).
- Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management.
- Experienced in Agile/Scrum environments, collaborating with product owners, BAs, and QA teams.
- Strong leadership and mentorship ability: guiding developers, running code reviews, enforcing best practices.
- Excellent problem-solving skills with a focus on customer experience KPIs (AHT, FCR, CSAT).
Required skills
Interested in this position?
Create your free account and tailor your CV to match this job.