SFDC Sr Engineer [Primary: Service Cloud Voice focused]

Role 3: SFDC Sr Engineer [Primary: Service Cloud Voice focused]
Location: Vancouver, BC
Mode: Contract

• 5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
• Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation).
• Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification).
• Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
• Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization.
• Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
• Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.
• Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling).
• Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management.
• Experienced in Agile/Scrum environments, collaborating with product owners, BAs, and QA teams.
• Strong leadership and mentorship ability: guiding developers, running code reviews, enforcing best practices.
• Excellent problem-solving skills with a focus on customer experience KPIs (AHT, FCR, CSAT).