Field Service Technician / Public Passenger Transport Sector (m/f/d)

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Field Service Technician / Public Passenger Transport Sector (m/f/d)
Karlsruhe, INIT GmbH

As a field service technician (m/f/d), you can expect diverse and exciting projects with plenty of scope to contribute your experience. You will be the point of contact, service coordinator, and solution finder for our international customers. In our team, everyone works hand in hand and in direct exchange to deliver optimal results for our customers.

• Assembly, installation, and commissioning of our information and communication technology hardware components – e.g., radio systems, onboard computer systems, acoustic systems, digital displays, ticketing systems, and other products used in bus & rail applications
• Working in the low-voltage range and, in individual cases, organizing and monitoring the de-energization of overhead lines for railways in the installation area are also part of your tasks
• Close collaboration with our technical planning team for the smooth implementation of customer-specific projects
• Independent coordination of service assignments regarding quality, time, and logistical matters, as well as proactive communication with our customers
• Leading the service assignment & coordinating our external service providers (installation companies), including appointment scheduling, creating protocols & checklists
• Acceptance of our installed hardware and its documentation in the presence of our customer, followed by instruction of relevant third parties on how to use the new systems
• Business trips/service assignments nationally and internationally, usually 1 week to 4 weeks, by arrangement and depending on project distance – are part of the job for you

Get your first insight into what awaits you with us in our video at the end of the job advertisement – we look forward to receiving your application!

• Completed vocational training in electrical engineering (electrical engineering, information technology, communication technology, or mechatronics) or further training as an electrical technician with a knack for mechanical processing
• Experience in field service/project business with direct customer contact
• You value working independently, are communicative, ensure your team colleagues are kept informed of important information, work in a solution-oriented manner, and place great importance on customer satisfaction – then you are exactly the right person!
• Responsible and resource-efficient action characterizes you, and you can quickly adapt to changing situations
• Fluent German and good English skills, both written and spoken, will help you in communication during our national and international service assignments. Knowledge of French is an advantage.
• Valid driving license (Class B)

What happens after your application?

After your application, your documents will be reviewed by us as quickly as possible. In the next step, we will get to know each other through a telephone or digital interview. Afterwards, we will invite you for a personal meeting on-site – we will show you your potential workplace and introduce you to the team.

Onboarding & teamwork are important to us! During your onboarding, an exclusive "mentor" will be available to assist you with advice and support. Furthermore, you can always rely on your team. This way, you will gradually get to know INIT, our technologies, and our work.

• Company car from day 1
• An INIT bonus in addition to the remuneration
• Current smartphone (iOS/Android) for professional & private use
• A wide range of family-friendly additional benefits
• Company-sponsored pension plan
• INIT promotes further education and training

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