Services Team Manager - Chiller

Johnson Controls is powered by people like you. We’re the force behind our customers’ missions—shaping safer, more comfortable, and more sustainable environments. As part of our global team, you’ll help build smarter cities, more intelligent buildings, and better-connected communities. Tomorrow needs your talent. Tomorrow needs you. About the Role We’re seeking an experienced leader to join our Brisbane branch and oversee the service delivery operations for our Chiller Service team. You’ll lead a high-performing team of technicians and engineers who are responsible for providing top-notch services to our customers. This role is all about ensuring that our customers receive the best possible experience from us, whether it’s through scheduled maintenance, emergency repairs or planned upgrades. If you have a passion for delivering exceptional customer service and leading by example, then this could be the perfect opportunity for you. Key Responsibilities • Lead and manage a team of technicians and engineers to deliver high-quality services to our customers • Develop and implement effective strategies to improve service delivery efficiency, quality and customer satisfaction • Collaborate with other departments to ensure seamless integration of services and processes • Identify and capitalize on opportunities to grow the business and increase revenue • Foster a culture of continuous improvement, innovation and learning within the team • Ensure compliance with all relevant policies, procedures and regulatory requirements • Develop and manage budgets for service delivery operations • Provide coaching, guidance and support to team members to help them achieve their goals and develop their skills • Build strong relationships with customers, stakeholders and internal partners to drive business growth and improve customer satisfaction. What We Offer • Competitive salary and benefits package • Ongoing training and development opportunities to enhance your skills and knowledge • Collaborate with a diverse group of talented professionals who share your passion for delivering exceptional service • Flexible working arrangements to support work-life balance • Recognition and rewards for outstanding performance and contributions • Opportunities to grow and develop your career within the company. If you are looking for a challenging and rewarding role that will allow you to make a real difference, then we want to hear from you. Apply now! [Keywords: leadership, team management, customer service, operations management, strategy development, process improvement, innovation, continuous learning, budgeting, coaching, communication, collaboration, business growth, customer satisfaction].