ServiceNow Manager

As ServiceNow Manager at KPMG, you translate complex client questions into smart, scalable solutions on the ServiceNow platform. You possess outstanding communication skills and a strong sense of responsibility for team results and customer value. You lead multidisciplinary Agile teams (architects, developers, business consultants) and effortlessly switch between strategy and detail.

By working closely with project managers who monitor progress; you ensure quality, scope, and content choices and make sure solutions align with business goals. This is done by introducing structure in dynamic environments, enthusing stakeholders, and managing expectations with a clear, result-oriented approach. You play a key role in shaping and anchoring (AI-)use cases within ServiceNow (such as automated workflows, smart insights, and data-driven improvements) so that customers can realize value faster.

Together with experts, you manage multiple (sub)projects at clients across various sectors, from medium-sized to multinational. With the team, you orchestrate delivery: from roadmap and solution design to implementation and adoption, where you depend on your background to steer progress, quality, scope, and content choices.