ServiceNow / Incident Manager

We are looking for a Service Now / Incident Manager for a customer from the financial sector for on-site deployment in Frankfurt.

Tasks

• Ongoing tracking of open incidents in ServiceNow, with focus on Prio1 & 2 incidents and ticket collectors.
• Monitoring compliance with guidelines such as solution time and comprehensible documentation.
• Inquiry to responsible support groups.
• Documentation of own tracking and activities in the incidents· Recognition of disturbance patterns and escalation to responsible support groups.
• Use and creation of dashboards and reports in ServiceNow.
• Participation in incident screening, reporting recognized anomalies, and participation in CAB to derive potential disturbances from changes.

Qualification

• Experience in incident management (min. 3 years of experience (Junior-Level)).
• Experience in IT in the financial sector·
• ITIL certification·
• Very good knowledge of German in spoken and written form.
• Good knowledge of ServiceNow (Incident Module).

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